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IT Support Specialist
Top Telecom
Rio Grande do Sul, Brazil
Nov 2012 - Feb 2016
Key Responsibilities
- Implement and manage Active Directory environments using Windows Server, including GPO management and network administration
- Configure and support ADSL and wireless networks, ensuring optimal connectivity and performance
- Maintain server infrastructure and security systems
- Provide comprehensive technical assistance for devices including computers, notebooks, tablets, monitors, and network equipment
- Migrate company infrastructure to cloud-based solutions
Key Achievements
- Reduced support response time by 35% through improved infrastructure
- Achieved 95% first-call resolution rate for hardware-related issues
- Decreased system downtime by 20% through proactive network maintenance
- Successfully migrated company to cloud-based infrastructure with 15% cost savings
- Maintained 99.9% network availability
- Received consistent positive feedback from customers for problem-solving and communication
Technical Skills
Network AdministrationWindows ServerLinux SystemsActive Directory & GPOSystem SecurityNetwork ProtocolsHardware Support & SMD/BGA SolderingCloud MigrationBackup SystemsDocumentationAutomationPerformance Monitoring
Soft Skills
Customer ServiceProblem ResolutionTime ManagementTeam CollaborationCommunicationTraining Delivery